Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
817 reviews
- Rated 1 out of 5by Firefox user 14971508, 17 days agoich kann leider nur einen stern vergeben, das liegt daran, das man diese Free server nicht direkt auswählen kann. es gibt nur einen button schnelle verbindung und da wird dann mit einem freien server verbunden der dann aber lustigerweise nicht funktioniert, obwohl man verbunden ist, wenn man seine ip adresse kontrollieren möchte, kommt die vom nähe wohnort. tolle arbeit proton
Developer response
posted 17 days agoThe default Connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting, or you can upgrade to connect to a specific server in a country of your choice.
As for the issue you're experiencing, could you share more details? Where exactly have you observed the leak? Are you using any other VPN, proxy, or custom DNS services? Are you using any firewall or antivirus? Contact us at https://protonvpn.com/support/contact so we can help you troubleshoot. - Rated 1 out of 5by MrMcSavvy, 18 days agoExtension completely bricks FireFox. Fails to connect and remains stuck at which time, all functionality of the browser has stopped. Cannot open settings, cannot click the extension icon, nothing. Assumed it may have been the core secure function causing the hang up, so I did a refresh on FireFox. Reinstalled the extension and same issue happened. Had to do another refresh of FireFox.
Developer response
posted 17 days agoSorry to hear that. Please contact us at https://protonvpn.com/support/contact letting us know which specific Firefox version and Proton VPN extension version you have installed, what OS your device is running, whether you have the auto-connect option enabled, etc. We'd be happy to investigate the issue further. - Rated 5 out of 5by playwithworst, 18 days ago
- Rated 5 out of 5by Abdur Rauf, 18 days ago
- Rated 3 out of 5by normalized, 18 days agoThe extension itself is super snappy and responsive, but the fact that I have to disable and re-enable it on every PC restart is driving me crazy. Otherwise it refuses to work, either saying that the destination is unreachable or showing that it is connected when it clearly is not.
Developer response
posted 17 days agoThat doesn't sound right. Please contact us at https://protonvpn.com/support/contact letting us know which specific browser version and Proton VPN extension version you have installed, what OS your device is running, whether you have the auto-connect option enabled, etc. We'd be happy to investigate the behavior further. - Rated 5 out of 5by tonio83, 18 days ago
- Rated 3 out of 5by Firefox user 19640629, 19 days agoWhere do I submit bugs? After every time my laptop hibernates or sleeps, I have to uninstall and reinstall for the connection to work again. Or wait a very long time. I use this extension, because the official Linux package apparently requires systemd and fails.
Developer response
posted 17 days agoSorry about that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Rated 1 out of 5by freir, 20 days ago
- Rated 5 out of 5by Firefox user 19895059, 20 days ago
- Rated 5 out of 5by Firefox user 19894768, 20 days ago
- Rated 5 out of 5by Firefox user 17880722, 21 days ago
- Rated 4 out of 5by AwakeningLight, 22 days agoThe add-on is quite useful, but the integration (as already stated in another comments) with the desktop (Windows and Linux) app is lacking. The default auto-connect server selection would also come in handy, as it's done in desktop app.
Developer response
posted 21 days agoThank you for your review. We have passed on your feedback to the team for future improvement. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates. Developer response
posted 22 days agoWe have a free plan as well that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our free plan, and we don't ask for any payment details during signup (https://protonvpn.com/free-vpn).- Rated 5 out of 5by nako, 24 days ago
- Rated 5 out of 5by guyfromkcmo, 25 days ago
- Rated 2 out of 5by Firefox user 19566475, a month agoit works well enough, when it feels like it. but god help you if you forget to turn it off before closing your browser! you'll be dealing with connectivity issues sometimes until and unless you restart the whole computer! it has a long way to go, but it has quite a bit of promise...
Developer response
posted 24 days agoThat doesn't sound right. Could you share more details about the issue? Do you have the auto-connect feature enabled? Are you using any other VPN, proxy, or custom DNS? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot. - Rated 5 out of 5by sw3rv, a month ago
- Rated 5 out of 5by Firefox user 19882100, a month ago
- Rated 3 out of 5by Foxie, a month agothis is a great product but a recommendation would be to have it 'talk' to the desktop app or at least have an option for it to do it that way if i connect on the desktop app its shown in the extension and vice versa. additional similar to the android app a way to set a different default connection that isnt the fastest in both the extention and linux app would be nice (i believe the windows client has this option)
Developer response
posted a month agoThank you for your review. We have passed on your feedback to the team for future improvement. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates. - Rated 3 out of 5by Yog333, a month agoOblige à désactiver puis ré-activer systématiquement au lancement de Firefox après une mise en veille de Windows, sous risque d'exposer mon adresse IP.
Developer response
posted a month agoSorry about that. We're aware of the issue, and our team is working on a fix, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for any improvements. Meanwhile, we’ve made sure to document your report accordingly. - Rated 2 out of 5by 33powdersteel, a month agoRequires disabling and re-enabling every time I launch Firefox or wake from sleep on OSX, which exposed my IP.
Developer response
posted a month agoSorry to hear that. We're aware of the issue, and our team is working on a fix, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for any improvements. Meanwhile, we’ve made sure to document your report accordingly. - Rated 2 out of 5by ThatDumbMoth, a month agoI have some minor problems with autoconnect borking out sometimes, but those are easy to fix. I mainly used proton to unblock netflix, but now it doesn't work with netflix, so I don't use it anymore. if it starts working again, I'll come back and rate it 4 stars
Developer response
posted a month agoSorry to hear that. Try the suggestions at https://protonvpn.com/support/watch-netflix-with-vpn to see if there's any improvement. You can also find more fixes that you can try at https://protonvpn.com/support/streaming-troubleshooting-guide. If nothing works, please contact us at https://protonvpn.com/support/contact with more details so we can help you with the streaming issue, as well as the problem you're experiencing with the auto-connect feature. - Rated 5 out of 5by Firefox user 19840529, a month agoWorks fasts and offers real privacy. Be aware, it requires an account to function, as stated in the description.