Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Volvith
Rated 2 out of 5
by Volvith, 3 years agoUp until recently i haven't had any problems with NordVPN, but that's changed in the last 2-3 months or so. Recently they've started using LOCAL ISP's IP addresses for their services, which means that their prime selling point, being security, anonymity, and access to local blocked services and websites is pretty much null and void.
DO NOT USE THIS EXTENSION, as you do not have control over what IP your traffic is routed, and there's a good chance they'll use local (from the same country you are from) ISP's to assign you an IP.
IMPORTANT EDIT: Not just that, when refreshing your IP, or when the application randomly changes IP, it exposes your IP/network to your ISP, without any apparent killswitch built in. Citation needed, because there is a chance your network is still encrypted, but i somehow doubt that.
They'll say 'we choose the IP based on what's best for you', completely disregarding the problems with that. IP's change randomly quite often, which means that there's a chance that you won't even notice you've rolled into a local ISP when it happens. Refreshing your connection will often give you the same exact IP address as well, and you don't have an option to select a specific IP address in any way, shape or form.
Bypassing local restrictions is one of the number one reasons to get a VPN these days, and failing to deliver on the promise of that service is to fail as a VPN service.
I will not be extending my subscription past march this year (end of term), and i will not be returning to NordVPN.
I don't believe a 1 star review is warranted, since the service, operationally, functions quite well. The speeds are decent, and the ease of use is tempting to say the least, but the fact they're using local (national) ISP's for their services, paired with some of the other security concerns that have come up in the last 2 years regarding NordVPN (look them up if interested), i can not in good conscience recommend this extension.
Encryption alone means nothing if you cannot access services that are locally blocked by IP/DNS.
If you're looking for a good VPN service, there's better ones out there.
I for one, can no longer trust NordVPN with the security of my internet traffic.
DO NOT USE THIS EXTENSION, as you do not have control over what IP your traffic is routed, and there's a good chance they'll use local (from the same country you are from) ISP's to assign you an IP.
IMPORTANT EDIT: Not just that, when refreshing your IP, or when the application randomly changes IP, it exposes your IP/network to your ISP, without any apparent killswitch built in. Citation needed, because there is a chance your network is still encrypted, but i somehow doubt that.
They'll say 'we choose the IP based on what's best for you', completely disregarding the problems with that. IP's change randomly quite often, which means that there's a chance that you won't even notice you've rolled into a local ISP when it happens. Refreshing your connection will often give you the same exact IP address as well, and you don't have an option to select a specific IP address in any way, shape or form.
Bypassing local restrictions is one of the number one reasons to get a VPN these days, and failing to deliver on the promise of that service is to fail as a VPN service.
I will not be extending my subscription past march this year (end of term), and i will not be returning to NordVPN.
I don't believe a 1 star review is warranted, since the service, operationally, functions quite well. The speeds are decent, and the ease of use is tempting to say the least, but the fact they're using local (national) ISP's for their services, paired with some of the other security concerns that have come up in the last 2 years regarding NordVPN (look them up if interested), i can not in good conscience recommend this extension.
Encryption alone means nothing if you cannot access services that are locally blocked by IP/DNS.
If you're looking for a good VPN service, there's better ones out there.
I for one, can no longer trust NordVPN with the security of my internet traffic.
Developer response
posted 3 years agoHello. Please note that the VPN connection depends on multiple factors. We do offer a Kill Switch feature within our apps, as well as an option to purchase an additional static Dedicated IP. If you’re experiencing streaming or website accessibility issues, we'd suggest trying disabling the Threat Protection Lite feature in our app settings and clearing your browser cache. If the matter persists, do not hesitate to contact our support team at support.nordvpn.com for further assistance and more information regarding your concerns. We'd be happy to help! -G.M.
2,720 reviews
- Rated 5 out of 5by Oleksandr, 2 days ago
- Rated 5 out of 5by ScruffyHuffy, 9 days ago
- Rated 5 out of 5by Firefox user 19910019, 10 days agoExcellent VPN that works great and it very helpful
Developer response
posted 9 days agoYour positive feedback motivates our team to continue delivering top-notch service. Thank you for the review! G.M. - Rated 5 out of 5by lipeeeeeeeeeeeeeeeeeeeee, 10 days agofirst paid vpn i've ever used and i dont regret starting right off using the best one!!!!
Developer response
posted 9 days agoHello! We appreciate your positive feedback and are delighted to know you were satisfied with our service. G.M. - Rated 5 out of 5by emmca, 15 days ago
- Rated 5 out of 5by Firefox user 19770975, 15 days ago
- Rated 5 out of 5by Angelo347, 17 days ago
- Rated 5 out of 5by Lannuser, 18 days agoWorks great, very convenient to have it straight in the browser. Has some unique features that the app doesn't offer either, such as the timezone spoofing which is nice.
Developer response
posted 16 days agoThrilled to hear that we could provide you with a five-star experience. Thank you for your positive review! G.M. - Rated 2 out of 5by François.puko, 18 days agoHello, I still can't use my dedicated IP address; only the Windows app offers it, along with Double VPN, Obfuscated, and Onion over VPN. The threat protection features are useless—they block some legitimate and secure websites. The ad blocker is ineffective; it simply doesn't work, so I've just disabled it. Split tunneling works well, but since Prime Video and Netflix detect VPNs, claiming that you can use a VPN to watch content from abroad is false and misleading.
Translated with DeepL.com (free version)Developer response
posted 18 days agoHello there. Unfortunately, the dedicated IP feature is indeed unavailable on our extension. However, it should be available on our app on all operating systems. Could you contact us at support.nordvpn.com if you are unable to locate the feature? Our team will help you out anytime! -L.L. - Rated 1 out of 5by freir, 19 days ago
- Rated 1 out of 5by Firefox user 17958303, 22 days agono free usage at all. i can't even try your vpn to see if it work in my country.
Developer response
posted 21 days agoHello there. Our services are indeed paid and we are sorry for any inconvenience you may have had! All of our plans purchased via our website https://nordvpn.com/pricing/ are fully refundable within the first 30 days. You are welcome to test our services risk-free! -L.L. - Rated 1 out of 5by Firefox user 18290363, 25 days ago
- Rated 5 out of 5by shoegazeAddict, a month ago
- Rated 1 out of 5by 4ron84, a month agoCompletely useless. At some point during a long session, you might get logged out or the plugin might reset, and suddenly you’re browsing with your real IP address on all open tabs. Even the “KillSwitch” feature doesn’t deliver what it promises. Which is, of course, completely unacceptable if, for example, you want to run an anonymous X account.
Developer response
posted a month agoHello there. We are sorry to hear about your experience with our service. Could you try reinstalling our extension? If it does not help, please contact us at support.nordvpn.com. Our team is ready to investigate the issue in more detail anytime! -L.L. - Rated 5 out of 5by Dimmanxak, a month ago
- Rated 1 out of 5by BAZ.Andreas, a month agoWell i cant even use it...it needs an account amazing right.
Developer response
posted a month agoHello! In order to use our service you would have to create an account and purchase a subscription. However, we offer a 30-day money return guarantee to all the plans purchased via our website nordvpn.com/pricing/. You are more than welcome to test out our services, and, if anything, do not hesitate to contact us at support.nordvpn.com. G.M. - Rated 5 out of 5by Firefox user 19040812, a month agoI liked Nord by itself. But when I was able to connect through Firefox, I liked it even more. I can sign on or off with ease, choose the type connection I want and more. By itself there is no wonder to me why Nord is highly rated. They provide a VPN that works and is not a big brother watchdog. As long as I am online I will be with Nord. I recommend it without hesitation.
Developer response
posted a month agoHello! It’s great to know the experience, especially through Firefox, has been smooth and flexible for you. Being able to connect easily and choose how you use the service really makes a difference, so we’re glad it’s meeting your expectations. Thank you for your trust and recommendation. -D.S. - Rated 1 out of 5by Firefox user 13626043, a month ago"We couldn’t log you in. Please try again.". Reinstalling doesn't help
Developer response
posted a month agoHello! We're sorry to hear you've ran into login issues. Perhaps you could try clearing the cache of your browser and trying again? In case the issue persists, we'd be glad to look into it via live chat at support.nordvpn.com! -D.S. - Rated 4 out of 5by Eric Duhamel, a month agoVery useful and a good addition to the desktop application.
Easy to use and pleasant interface.
However, whatever the setting, it doesn't work in China, even when following all the instructions before going there and whilst there. Hence, 4 stars only.Developer response
posted a month agoHello there. We're happy to hear that your experience with us was mostly positive. Thank you for your feedback! When it comes to connecting in such restricted regions as China, we would suggest to set up this type of connection instead: support.nord-help.net/1047408742. If the matter persists afterwards, please contact us at support.nord-help.net and troubleshoot the issue further. We'd be glad to help! G.M. - Rated 5 out of 5by Firefox user 15254744, a month ago
- Rated 1 out of 5by kaftroln, a month ago"We couldn’t log you in. Please try again."
this singular message has caused me to lose all sense in thought and sanity.Developer response
posted a month agoHello there. We understand how authentication issues can get to you. Please try reinstalling our extension and let us know if it helps! If not, do not hesitate to contact us at support.nordvpn.com and our team will help you out in more detail anytime! -L.L. - Rated 5 out of 5by Skemur, a month agoFor awhile the extension wouldnt connect on PC with pre installed software (firewall and such) preventing it but now after a new update to the extension i've been able to connect my nordvpn. Please continue optimizing the extension so it keeps connecting in the future as well.
Developer response
posted a month agoHello there! Thank you for your kind review. We will do our best to improve the extension. Stay safe! -L.L.